How many times have been you asked from your vendor to change a delivery date, to check the status of an invoice , when payment will be received, or if the goods have been receipted? Do you know how much time is wasted manually chasing, sorting and categorising paperwork in the procure to pay cycle?
These daily issues start to build-up snowballing into chaos and firefighting at the end of the month. Your credibility is affected because you are unable to give accurate information to key stakeholders, and your inability to stay on schedule disrupts their schedule.
The problems in the cycle have a knock on effect within the entire business, the time spent chasing vendor queries from buyers should be spent negotiating better prices and contracts with your vendors.